Privacy policy

Privacy Policy

Last updated: May 19, 2026

Lunacore operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Lunacore is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction through the Services, or otherwise communicate with us.

By using any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described here. If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Personal Information We Collect or Process

When we use the term "personal information," we mean information that identifies, relates to, describes, or can reasonably be linked to you or another individual. Personal information does not include information that is collected anonymously or that has been de-identified so it cannot reasonably be linked to you.

We may collect or process the following categories of personal information, including inferences drawn from personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact details, including your name, billing address, shipping address, phone number, and email address.

  • Financial information, including payment card numbers, bank account numbers, payment details, and transaction confirmations.

  • Account information, including your username, password, security questions, preferences, and settings.

  • Transaction information, including items you view, add to cart, save to wishlist, purchase, return, exchange, or cancel, and your past transaction history.

  • Communications with us, including information you include when you contact customer support.

  • Device information, including information about your device, browser, or network connection, your IP address, and other unique identifiers.

  • Usage information, including information about how and when you interact with or navigate the Services.

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide personal information to us.

  • Automatically through the Services, including from your device when you use our products or services or visit our website, and through cookies and similar technologies.

  • From our service providers, including when we use them to enable technology or when they collect or process personal information on our behalf.

  • From our Shopify partners or other third parties.

How We Use Personal Information

Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:

  • Providing, tailoring, and improving the Services.

  • Processing payments, fulfilling orders, handling returns, exchanges, and cancellations.

  • Managing your account, preferences, and settings.

  • Remembering products and services that may interest you.

  • Sending account-related notifications and customer support messages.

  • Enabling product reviews and personalized shopping experiences.

  • Marketing and advertising, including sending promotional emails, text messages, or postal mail, and showing ads on our Services or other websites.

  • Security and fraud prevention.

  • Communicating with you and providing customer support.

  • Complying with applicable legal obligations and enforcing our terms and policies.

How We Disclose Personal Information

We may disclose personal information to third parties for legitimate business purposes, including:

  • Shopify and vendors who perform services on our behalf, such as IT management, payment processing, analytics, customer support, cloud storage, fulfillment, and shipping.

  • Business and marketing partners, to provide marketing services and advertising.

  • Third parties when you direct, request, or consent to the disclosure.

  • Our affiliates or within our corporate group.

  • In connection with a business transaction, such as a merger or bankruptcy.

  • To comply with legal obligations, enforce terms or policies, or protect our rights, users, or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your use of the Services in order to provide and improve the Services. Information you submit through the Services may be shared with Shopify and with third parties that may be located in countries other than your country of residence so that the Services can be provided to you.

We also use certain Shopify enhanced features that involve information obtained from your interactions with our store, other merchants, and Shopify, to help protect, grow, and improve our business. In these cases, Shopify is responsible for processing your personal information, including responding to requests related to your rights in connection with that processing. To learn more about how Shopify uses personal information and any rights you may have, please review the Shopify Consumer Privacy Policy and Shopify Privacy Policy.

Third-Party Websites and Links

The Services may contain links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated with or controlled by us, you should review their privacy and security policies and other terms. We are not responsible for the privacy or security of such sites.

Children’s Data

The Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority in your jurisdiction. If you are a parent or guardian of a child who has provided us with personal information, please contact us to request deletion.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" personal information of individuals under 16 years of age as those terms are defined by applicable law.

Security and Retention

No security measure is perfect or impenetrable, and we cannot guarantee "perfect security." Any information you send to us may not be secure during transmission, so please do not use unsecured channels to send sensitive or confidential information.

How long we keep your personal information depends on several factors, including whether we need it to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce agreements and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below regarding your personal information. These rights are not absolute and may apply only in certain circumstances.

  • Right to access and know.

  • Right to deletion.

  • Right to correction.

  • Right to portability.

  • Right to opt out of sale or sharing for targeted advertising.

  • Right to manage communication preferences.

If you live in the United Kingdom or the European Economic Area, you may also have the right to object to or restrict processing, and to withdraw consent where processing is based on consent.

You can exercise your rights as indicated in the Services or by contacting us using the details below. We will not discriminate against you for exercising any of these rights.

Complaints

If you have complaints about how we process your personal information, please contact us using the details below. Depending on where you live, you may have the right to appeal our decision or lodge a complaint with your local data protection authority.

International Transfers

Please note that we may transfer, store, and process your personal information outside of the country where you live. If we transfer personal information from the EEA or the United Kingdom, we rely on recognized transfer mechanisms such as the European Commission’s Standard Contractual Clauses or equivalent approved mechanisms, unless the data is transferred to a country recognized as providing adequate protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, legal requirements, or for other operational reasons. We will post the updated policy on this website, update the “Last updated” date, and provide notice where required by law.

Contact Us

If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any available rights, please contact us at:

Email: Info@lunacore.com

Address: Kallioimarteentie, Sipoo, 01150, FI